2013 Speaker List

The promise of running IT departments as an internal service provider has been elusive. In their quest to deliver ITaaS, many companies have suffered from an emphasis on IT operations and less focus on infrastructure and application development, resulting in a siloed IT environment held together by heroic efforts. The majority of IT spending is dedicated to “keep the lights on” activities, hindering IT’s ability to keep up with the pace of business innovation. This session will address why the answer to this IT quandary lies in the implementation of virtualization and cloud computing, describing these as the essential building blocks for the agility, flexibility, and “services” focus that IT needs to achieve ITaaS. The speaker will describe why IT needs to be delivered as a service and why IT must think in terms of delivering services not servers, and “claims processing” rather than “data processing.