Director of Product Marketing, ITSM Solutions, FrontRange Solutions
Jim has nearly 20 years of technical hardware and software industry experience. Over the past 8 years with FrontRange Solutions, Jim has been responsible for overseeing the product strategy, delivery and launch of next generation IT Service Management solutions. His most recent accomplishments include the launch of the FrontRange ITSM Enterprise, Service Catalog and HEAT Cloud Solutions. Prior to his current role, Jim served in several technical leadership positions for both GoldMine and Bendata Corporation, predecessor companies to FrontRange Solutions.
Adopting public and private cloud resources is becoming imperative for enterprises across nearly every industry in order to keep pace with escalating customer and end-user demands and intensifying competition. However, adding these Cloud resources to existing systems and software compounds the challenge of managing these complex operations and optimizing their performance while controlling their costs. This session will examine these challenges and discuss exciting new technologies and management best practices that can help IT professionals overcome these challenges.
Who Should Attend:
You will leave the workshop with a solid understanding of the new tools and techniques that are available to manage a hybrid Cloud environment, and how these technologies and ideas can be applied to enable you to gain control over your operations. The workshop will address these key topics:
9:00 - 9:20am: Welcome & Introduction
9:20 - 9:45am: Forrester’s Perspective
9:45 - 10:10am: Moving to a Service-Oriented Organization (IT-as-a-Service)
10:10 - 10:35am: Hybrid Mgmt Requirements & Considerations
10:35 - 10:50am: Break
10:50 - 11:15am: Cloud Application Lifecycle
11:15 - 11:35am: Application Performance Monitoring/Management in the Cloud
11:35 - 12:10pm: Roundtable
12:10 - 12:15pm: Wrap-Up